Help

Delivery Options

Once your order has been despatched we are unable to change a residential delivery address.Allow an extra working day for Standard deliveries over UK Bank Holidays.

When we deliver

Our couriers typically deliver Monday to Friday, 8am – 7pm (please note Saturday and Sunday are not classed as working days). A signature is requested upon delivery. If you’re not in when our couriers first try to deliver and they cannot find a safe place to leave your parcel, they will leave a card and then attempt to deliver it two more times on the next working days. Follow the instructions on the card left by the courier to arrange a redelivery of your order. If you would like to specify a safe place or a particular neighbour for your parcel to be left with, you can add these instructions in the space provided on the checkout page.

Need to contact us?

If you have any questions related to your delivery please contact us.

Deliveries to Northern Ireland, and the Highlands and Islands will not arrive on your nominated day.
BT and AB postcodes will arrive on the following working day to the nominated day.
Highlands and Islands deliveries will arrive within 5 working days after the nominated day.
Once your order has been despatched we are unable to change a residential delivery address.
Please allow an extra working day for deliveries over UK Bank Holidays.

Mobile text updates

You can also select to receive mobile updates on the progress of your delivery by entering your mobile number at checkout. On the day before delivery, our couriers will text you to advise an approximate time for when they will be delivering your order. If you wish to change this delivery day, please follow the instructions on the text. They will then send a text on the day of delivery confirming the delivery time.

When we deliver

Our couriers typically deliver Monday to Friday, 8am – 7pm (please note Saturday and Sunday are not classed as working days). A signature is requested upon delivery. If you’re not in when our couriers first try to deliver and they cannot find a safe place to leave your parcel, they will leave a card and then attempt to deliver it two more times on the next working days. Follow the instructions on the card left by the courier to arrange a redelivery of your order. If you would like to specify a safe place or a particular neighbour for your parcel to be left with, you can add these instructions in the space provided on the checkout page.

Need to contact us?

If you have any questions related to your delivery please contact us.

We now deliver to over 100 countries around the world.

Select Your Country:

• Albania

  Standard Delivery: up to 8 Working Days - £6. 
  Tracked & Faster: within 3 working days - £25.
  
  

• Andorra

  For customers ordering to Andorra, please use the site selector at the top of the site.

• Anguilla

  Standard Delivery: up to 8 Working Days - £10.50. 
  Tracked & Faster: within 5 working days - £30.00.
  
  

• Argentina

  Standard Delivery: up to 8 Working Days - £10.50. 
  Tracked & Faster: within 5 working days - £25.
  
  

• Armenia

  Standard Delivery: up to 10 Working Days - £6. 
  Tracked & Faster: within 8 working days - £30.
  
  

• Australia

  Standard Delivery: up to 9 Working Days - £9.
  Tracked & Faster: within 5 working days - £20.
  
  

• Austria

  For customers ordering to Austria, please use the site selector at the top of the site.

• Azerbaijan

  Standard Delivery: up to 10 Working Days - £10.50. 
  Tracked & Faster: within 8 working days - £22.
  
  

• Bahamas

  Standard Delivery: up to 8 Working Days - £10.50.
  Tracked & Faster: within 4 working days - £40.
  
  

• Bangladesh

  Standard Delivery: up to 9 Working Days - £10.50. 
  Tracked & Faster: within 7 working days - £20.
  
  

• Barbados

  Standard Delivery: up to 8 Working Days - £10.50.
  Tracked & Faster: within 4 working days - £30.
  
  

• Belgium

  For customers ordering to Belgium, please use the site selector at the top of the site.

• Bermuda

  Standard Delivery: up to 8 Working Days - £10.50.
  Tracked & Faster: within 5 working days - £30.
  
  

• Bolivia

  Standard Delivery: up to 11 Working Days - £10.50. 
  Tracked & Faster: within 8 working days - £25.
  
  

• Bosnia and Herzegovina

  Standard Delivery: up to 7 Working Days - £6. 
  Tracked & Faster: within 6 working days - £22.
  
  

• Brazil

  Standard Delivery: up to 9 Working Days - £10.50. 
  Tracked & Faster: within 5 working days - £20.
  
  

• Brunei
  

  Standard Delivery: up to 5 Working Days - £5. 
  Tracked & Faster: within 3 working days - £10.
  
  

• Bulgaria

  Standard Delivery: up to 9 Working Days - £6. 
  Tracked & Faster: within 7 working days - £25.
  
  

• Cambodia

  Standard Delivery: up to 8 Working Days - £10.50. 
  Tracked & Faster: within 5 working days - £25.
  
  

• Canada

  Standard Delivery: up to 8 Working Days - £7.50. 
  Tracked & Faster: within 4 working days - £20.
  
  

• Cayman Islands

  Standard Delivery: up to 8 Working Days - £10.50. 
  Tracked & Faster: within 4 working days - £30.
  
  

• Central African Republic

  Standard Delivery: up to 10 Working Days - £10.50. 
  Tracked & Faster: within 6 working days - £30.
  
  

• Chile

  Standard Delivery: up to 8 Working Days - £10.50.
  Tracked & Faster: within 5 working days - £25.
  
  

• China

  Standard Delivery: up to 9 Working Days - £10.50. 
  Tracked & Faster: within 6 working days - £20.
  
  

• Colombia

  Standard Delivery: up to 11 Working Days - £10.50. 
  Tracked & Faster: within 5 working days - £25.
  
  

• Cook Islands

  Standard Delivery: up to 8 Working Days - £10.50. 
  Tracked & Faster: within 7 working days - £35.
  
  

• Czech Republic

  Standard Delivery: up to 7 Working Days - £6.
  Tracked & Faster: within 5 working days - £10.
  
  

• Denmark

  Standard Delivery: up to 6 Working Days - £5. 
  Tracked & Faster: within 4 working days - £12.
  
  

• Djibouti

  Standard Delivery: up to 9 Working Days - £10.50. 
  Tracked & Faster: within 7 working days - £30.
  
  

• Eritrea

  Standard Delivery: up to 9 Working Days - £10.50.
  Tracked & Faster: within 8 working days - £30.
  
  

• Estonia

  For customers ordering to Estonia, please use the site selector at the top of the site.

• Falkland Islands

  Standard Delivery: up to 8 Working Days - £10.5. 
  
  
  

• Faroe Islands

  Standard Delivery: up to 7 Working Days - £6. 
  Tracked & Faster: within 5 working days - £16.
  
  

• Finland

  For customers ordering to Finland, please use the site selector at the top of the site.

• France

  For customers ordering to France, please use the site selector at the top of the site.

• French Guiana

  Standard Delivery: up to 8 Working Days - £10.50. 
  Tracked & Faster: within 3 working days - £40.
  
  

• Gambia

  Standard Delivery: up to 12 Working Days - £10.50. 
  Tracked & Faster: within 8 working days - £30.
  
  

• Germany

  For customers ordering to Germany, please use the site selector at the top of the page.

• Greece

  For customers ordering to Greece, please use the site selector at the top of the site.

• Greenland

  Standard Delivery: up to 6 Working Days - £10.50.
  
  
  

• Guadeloupe

  Standard Delivery: up to 8 Working Days - £10.50. 
  Tracked & Faster: within 3 working days - £30.
  
  

• Guyana

  Standard Delivery: up to 8 Working Days - £10.50. 
  Tracked & Faster: within 6 working days - £40.
  
  

• Holy See (Vatican City State)

  For customers ordering to Holy City (Vatican City State), please use the site selector at the top of the site.

• Hong Kong S.A.R. of China

  Standard Delivery: up to 8 Working Days - £10.50. 
  Tracked & Faster: within 4 working days - £20.
  
  

• Hungary

  Standard Delivery: up to 8 Working Days - £6.
  Tracked & Faster: within 6 working days - £14.
  
  

• India

  Standard Delivery: up to 11 Working Days - £10.50.
  Tracked & Faster: within 5 working days - £20.
  
  

• Ireland

  Standard Delivery: up to 5 Working Days - £3.95.
  Tracked & Faster: within 3 working days - £10.
  
  

• Italy

  For customers ordering to Italy, please use the site selector at the top of the site.

• Jamaica

  Standard Delivery: up to 8 Working Days - £10.50. 
  Tracked & Faster: within 5 working days - £25.
  
  

• Kazakhstan

  Standard Delivery: up to 13 Working Days - £10.50. 
  Tracked & Faster: within 7 working days - £22.
  
  

• Kenya

  Standard Delivery: up to 8 Working Days - £10.50. 
  Tracked & Faster: within 4 working days - £20.
  
  

• Kiribati

  Standard Delivery: up to 8 Working Days - £10.50.
  
  

• Korea, South

  Standard Delivery: up to 8 Working Days - £10.50. 
  Tracked & Faster: within 5 working days - £20.
  
  

• Kyrgyzstan

  Standard Delivery: up to 13 Working Days - £10.50. 
  Tracked & Faster: within 8 working days - £22.
  
  

• Latvia

  Standard Delivery: up to 9 Working Days - £6. 
  Tracked & Faster: within 7 working days - £16.
  
  

• Liechtenstein

  For customers ordering to Liechtenstein, please use the site selector at the top of the site.

• Lithuania

  Standard Delivery: up to 9 Working Days - £6. 
  Tracked & Faster: within 7 working days - £16.
  
  

• Luxembourg

  For customers ordering to Luxembourg, please use the site selector at the top of the site.

• Macao

  Standard Delivery: up to 8 Working Days - £10.50. 
  Tracked & Faster: within 3 working days - £10.
  
  

• Madagascar

  Standard Delivery: up to 9 Working Days - £10.50. 
  Tracked & Faster: within 7 working days - £30.
  
  

• Maldives

  Standard Delivery: up to 9 Working Days - £10.50. 
  Tracked & Faster: within 7 working days - £35.
  
  

• Marshall Islands

  Standard Delivery: up to 8 Working Days - £10.50.
  
  
  

• Mexico

  Standard Delivery: up to 8 Working Days - £10.50. 
  Tracked & Faster: within 6 working days - £20.
  
  

• Moldova

  Standard Delivery: up to 9 Working Days - £6.
  Tracked & Faster: within 6 working days - £35.
  
  

• Monaco

  For customers ordering to Monaco, please use the site selector at the top of the site.

• Montenegro

  For customers ordering to Montenegro, please use the site selector at the top of the site.

• Morocco

  Standard Delivery: up to 8 Working Days - £10.50.
  Tracked & Faster: within 4 working days - £25.
  
  

• Nepal 

  Standard Delivery: up to 9 Working Days - £10.50. 
  Tracked & Faster: within 7 working days - £22
  
  

• Netherlands

  For customers ordering to Netherlands, please use the site selector at the top of the site.

• New Caledonia

  Standard Delivery: up to 8 Working Days - £10.50.
  
  
  

• New Zealand

  Standard Delivery: up to 8 Working Days - £9. 
  Tracked & Faster: within 5 working days - £20.
  
  

• Niger

  Standard Delivery: up to 8 Working Days - £10.50.
  Tracked & Faster: within 4 working days - £30.
  
  

• Norway

  Standard Delivery: up to 8 Working Days - £6
  Tracked & Faster: within 6 working days - £30.
  
  

• Pakistan

  Standard Delivery: up to 8 Working Days - £10.50. 
  Tracked & Faster: within 5 working days - £18.
  
  

• Panama

  Standard Delivery: up to 11 Working Days - £10.50. 
  Tracked & Faster: within 5 working days - £25.
  
  

• Phillipines

  Standard Delivery: up to 8 Working Days - £10.50. 
  Tracked & Faster: within 5 working days - £20.
  
  

• Poland

  Standard Delivery: up to 8 Working Days - £6. 
  Tracked & Faster: within 6 working days - £12.
  
  

• Portugal

  For customers ordering to Portugal, please use the site selector at the top of the site.

• Puerto Rico

  Standard Delivery: up to 8 Working Days - £10.50. 
  Tracked & Faster: within 4 working days - £25.
  
  

• Romania

  Standard Delivery: up to 9 Working Days - £6
  Tracked & Faster: within 7 working days - £30.
  
  

• Samoa

  Standard Delivery: up to 8 Working Days - £10.50.
  
  
  

• San Marino

  For customers ordering to San Marino, please use the site selector at the top of the site.

• Sao Tome and Principe

  Standard Delivery: up to 8 Working Days - £10.50.
  
  
  

• Serbia

  Standard Delivery: up to 9 Working Days - £6
  Tracked & Faster: within 7 working days - £22.
  
  

• Seychelles

  Standard Delivery: up to 7 Working Days - £10.50. 
  Tracked & Faster: within 6 working days - £35.
  
  

• Slovakia

  For customers ordering to Slovakia, please use the site selector at the top of the site.

• Solomon Islands

  Standard Delivery: up to 8 Working Days - £10.50.
  
  
  

• South Africa

  Standard Delivery: up to 8 Working Days - £10.50. 
  Tracked & Faster: within 5 working days - £18.
  
  

• South Georgia and the South Sandwich Islands

  Standard Delivery: up to 11 Working Days - £10.50. 
  Tracked & Faster: within 7 working days - £25.
  
  

• Spain

  For customers ordering to Spain, please use the site selector at the top of the site.

• Sri Lanka

  Standard Delivery: up to 8 Working Days - £10.50. 
  Tracked & Faster: within 5 working days - £18.
  
  

• St Kitts & Nevis

  Standard Delivery: up to 8 Working Days - £10.50. 
  Tracked & Faster: within 4 working days - £30.
  
  

• St Lucia

  Standard Delivery: up to 8 Working Days - £10.50. 
  Tracked & Faster: within 4 working days - £30.
  
  

• St Pierre & Miquelon

  Standard Delivery: up to 8 Working Days - £10.5. 
  
  
  

• St Vincent & the Grenadines

  Standard Delivery: up to 11 Working Days - £10.50.
  Tracked & Faster: within 4 working days - £30.
  
  

• Suriname

  Standard Delivery: up to 10 Working Days - £10.50. 
  Tracked & Faster: within 7 working days - £40.
  
  

• Sweden

  Standard Delivery: up to 8 Working Days - £6. 
  Tracked & Faster: within 6 working days - £14.
  
  

• Switzerland

  For customers ordering to Switzerland, please use the site selector at the top of the site.

• Taiwan, Province of China

  Standard Delivery: up to 8 Working Days - £10.50. 
  Tracked & Faster: within 4 working days - £20.
  
  

• Togo

  Standard Delivery: up to 9 Working Days - £10.50. 
  Tracked & Faster: within 5 working days - £30.
  
  

• Tunisia

  Standard Delivery: up to 8 Working Days - £10.50. 
  Tracked & Faster: within 5 working days - £30.
  
  

• Turkey

  Standard Delivery: up to 6 Working Days - £10.50. 
  Tracked & Faster: within 4 working days - £20.
  
  

• Turkmenistan

  Standard Delivery: up to 11 Working Days - £10.50. 
  Tracked & Faster: within 8 working days - £30.
  
  

• Tuvalu

  Standard Delivery: up to 8 Working Days - £10.50
  
  
  

• United States

  For customers ordering to the US, please use the site selector at the top of the page.

• Uruguay

  Standard Delivery: up to 8 Working Days - £10.50. 
  Tracked & Faster: within 5 working days - £25.
  
  
  

• Vanuatu

  Standard Delivery: up to 13 Working Days - £10.50. 
  Tracked & Faster: within 6 working days - £40.
  
  

• Vietnam

  Standard Delivery: up to 10 Working Days - £10.50.
  Tracked & Faster: within 5 working days - £35.
  
  

• Virgin Islands, British

  Standard Delivery: up to 9 Working Days - £10.50.
  Tracked & Faster: within 7 working days - £30.
  
  

Additional Information

All orders are shipped from the UK. Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary from country to country. If you have any questions related to customs charges you are advised to contact your local customs office.

Need to contact us?

If you have any questions related to your delivery please contact us.

For standard deliveries within the UK

Log onto www.hermes-europe.co.uk and use the tracking number and delivery postcode provided in your despatch email. Please allow 36 hours from receipt of the email before tracking your order.

For nominated day deliveries within the UK

Log on to  www.hermes-europe.co.uk and use the tracking number provided in your despatch email or click the link in your despatch email. Please allow 24 hours from receipt of the email before tracking your order.

For overseas deliveries

Unfortunately we are unable to offer order tracking at this time.

Having trouble tracking your order? 

If you have any questions related to tracking your order please contact Customer Services. Please allow 5 working days before querying your order. We will check your order status and give you an update. 

Customer services opening times

Monday to Friday - 9am to 9pm (GMT/BST) (excluding UK bank holidays)

Saturday and Sunday - 9am to 7pm (GMT/BST)

Returns Policy

We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment. In the interests of hygiene we do not offer refunds on pierced jewellery, or underwear or swimwear if the hygiene seal has been removed, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all barcode tags intact.

For your convenience, UK and Republic of Ireland customers can go to your nearest Miss Selfridge store, excluding those in department stores, with your returns within 28 days of receipt. Please ensure that you take your despatch note with you as your proof of purchase. You will also require the card that was used to purchase the order online. If you are not the cardholder for the order, they will need to be present at the time of return to store to accept the refund back on to their credit / debit card.

Please note International purchases can only be returned by post. Miss Selfridge stores outside of the UK and Republic of Ireland currently do not offer refunds or exchanges on any missselfridge.com purchases, without exception. We are sorry for any inconvenience this may cause you.

Republic of Ireland customers - please note: refunds in-store for items bought on-line will be paid in Euros by applying Arcadia's current commercial exchange rate to the sterling price for the item on your despatch note.

Alternatively, log in to your account and select 'Request a return' from the 'My Orders' section. Click the order number containing the items you want to return and follow the 'Create return' link next to the order number. Please select the items you wish to send back to us with a reason for each. Once you click the 'Create Return' button you will be given a unique Returns Authorisation Number. Write this number along with your name and address in the areas provided on the freepost returns label. Peel off the prepaid label that comes with delivery, stick it to the parcel and post it to us so that we receive it within 14 days of delivery. International customers will not receive a pre-paid label and are required to return unwanted orders at their own cost.

When returning any items using the freepost label, please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you to let you know once your parcel has been received and your refund has been processed.

If you would like to receive your refund more quickly, please take the items to be returned to your nearest store where the refund will be processed for you. Please use our store locator to find your closest store.

You can log in to your account here.

Download a return label here.

Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference. The Post Office will stamp this and supply a tracking reference number starting with the letters PA to prove the item(s) have been returned. Without this we cannot refund any money if we do not receive the returned items. As long as the returns label provided is used then this return is completely free of charge within the mainland United Kingdom and Republic of Ireland.

The refund will be processed once your goods are received into our warehouse. Please note that it may take 5-7 working days for the refunds to show in your account. Each item returned is refunded separately, and will show on your statement as a refund / credit from missselfridge.com. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our customer services team with your order number, postcode and new card details.
Please Note

Returns by post cannot be accepted without a valid Returns Authorisation Number. You will be unable to get a Returns Authorisation Code from the web if more than 14 days has passed since you received the items. If you experience any difficulties with the online returns process please contact us.

If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20.00') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.

For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund.

You can return these items to us using the returns label. Alternatively you can return them to our UK or Republic of Ireland stores (excluding those in department stores).

Exclusive/Limited Edition Items

Exclusive/Limited Edition items can only be returned to the website or the Oxford Circus store. Other stores will be unable to refund these items for you. Where an item is Exclusive or Limited Edition it will be clearly stated within the product description.

Your UK statutory rights are not affected.

7 Day Cooling-Off Period (EU Only)

In addition to our returns policy, under the Distance Selling Regulations you can cancel your order at any time before the expiry of the period of seven working days beginning the day following receipt of your order (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor-made / customised products). Order cancellations must be made in writing to Customer Services quoting your order number. If you cancel your order under the Distance Selling Regulations, we will refund the purchase price of the item(s) affected and the delivery charges but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.

Your UK statutory rights are not affected by our returns policy.

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