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Terms and Conditions

Welcome to the missselfridge.com website terms and conditions.

Welcome to the www.missselfridge.com terms and conditions, which apply to all items ordered from www.missselfridge.com . Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy regarding personal information provided by you.

We may change these terms and conditions from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes to the terms that apply to that order.

Before placing an order, if you have any queries relating to these terms and conditions, please contact our Customer Services team.

 

PURCHASE OF PRODUCTS

To make a purchase from www.missselfridge.com select items and add them to your online shopping bag.  When you have chosen your items, proceed to the checkout.  Here you will need to select a delivery option for your order, enter your personal details (including name, telephone number, billing address and delivery address) and choose your payment method.  You will be shown a summary of your order and have the opportunity to make changes.  To proceed with the order you will need to insert your payment details and click ‘CONFIRM & PAY’ , after which point you will be charged.

When you place an order on our website we shall email you an order confirmation email showing the details of your order.  Our acceptance of your order does not take place until despatch of the order, at which point the contract for the purchase of goods will be made.

Once you have checked out and you have received your order confirmation email you will not be able to make any changes to your order so please make sure that everything is correct before clicking the ‘CONFRIM & PAY’ button.

Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:

    * The product ordered being unavailable from stock

    * Our inability to obtain authorisation of payment

    * The identification of an error within the product information, including price or promotion

    * If we suspect any fraudulent activity

If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time. We will take all necessary measures to keep the details of your order and payment secure. 

Prices are subject to change without notice. These changes will not affect orders that have already been despatched. Prices are inclusive of VAT (where applicable).

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

We continually update our website. From time to time our stores may run special local promotions (which may not be available on our website) or we may offer special discounts online that are not available in stores. Additionally, some website promotions may not be available to customers in particular jurisdictions.

 

Your Delivery

We offer two delivery: (1) Standard Delivery and (2) Tracked and Faster Delivery.  Charges apply to both options.  For further information, including the costs and estimated delivery times, please see Do you provide international delivery? in the Delivery section of our FAQs.

If you have any questions concerning delivery of your order, please contact our Customer Services Team.

Standard delivery is available over the Christmas period, but please note that UK Bank Holidays are not classified as delivery days.

DELIVERY ADDRESS

Please note, no changes can be made to the delivery address you have provided once your order has been placed.

DELIVERY SERVICE

Your order may be delivered by either your local postal service or by a courier. Depending on your area, most orders will be delivered by local postal service so the parcel will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

Larger orders will be delivered by courier. The courier may leave your order with a neighbour. If you are not home when the delivery is made, a notice card may be left by the courier service to advise on how and where your delivery can be collected. A signature may be required for larger deliveries.

TRACKING YOUR ORDER

If you wish to track your order and your tracking number begins with EK, please visit: http://www.parcelforce.com/portal/pw/track?catId=7500082. If your tracking number begins with RML, unfortunately we are unable to track your parcel - please check our website for delivery times. Please note, the Parcelforce website is in English.

FREE Standard Delivery on orders over 60€

Free standard delivery on all orders over 60€ will be automatically applied at the shopping bag. This offer is valid in conjunction with other offers and can be used more than once. Miss Selfridge reserves the right to end or amend this offer at any time.

Affiliates

Miss Selfridge is one of the UK's leading online fashion retailers, shipping our unique brand of style to thousands of customers internationally. We run an Affiliate scheme with 2 different companies, Affiliate Window and Linkshare.

If you have a website, why not join our fast-growing program. Joining is easy, free and it can make you money while you sleep!

How it works:
As a member of our affiliate program, you can earn unlimited commission simply by linking to Miss Selfridge from your own website. When someone visits our site from one of the links on your site and places an order, you earn up to 5% commission.

Benefits include:
• It's free to join and you earn up to 5% commission on sales from traffic you send to Miss Selfridge.com. 
• You can choose the banners/links you want to add to your site. 
• You can see how your sales are doing at any time with online reporting. 
• Just a few moments of your time for a chance to earn unlimited commission, all you need to do is add our banners/links to your site. It is hassle free - We take the orders, payment and deal with order shipping. 
• You can check your results anytime, including sales and commission. You can check which links are working for you best and optimise the program to maximise your revenue. 
• Personalisation - we can provide unique creative to meet your site's needs.

Banners and links:

Add some banners/links from your site. Then, for every sale generated by these banners, you will receive commission. To join, click on the link below and complete the short sign-up form. 

Join now to start earning commission straight away:

Click here to apply for our program on LinkShare.

Click here to join the scheme via Affiliate Window.

Further information
For any queries on our affiliate program, contact affiliate.support@missselfridge.com
To find out more about affiliate marketing, visit http://www.a4uforum.co.uk

 

Price & Payment options

PRICE & PAYMENT OPTIONS 

We accept American Express, Visa, Visa Delta, Visa Electron, Maestro, MasterCard, Solo, Arcadia Group Store cards, PayPal, iDeal and SOFORT.

If you have paid on your debit, credit or charge card you will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.

Please see www.paypal.com for information on PayPal payments.

The prices shown on our website include any VAT (or similar sales tax) at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges. The delivery charges will depend on the delivery option that you choose and will be shown during the checkout process.

We charge you for your order in EUROS. The actual price charged to customers outside the European Monetary Union will be subject to the exchange rate applied by their credit or debit card company. There is no customs/import duty on the movement of goods within the European Union so it is unlikely that any customs/import duty will arise on your order if you are a customer in the European Union but if any duty is payable, you will be liable for it. Customs policies vary widely from country to country, therefore you are advised to check the latest applicable local requirements in your country before placing an order.

 

CREDIT CARD VALIDATION

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy. (View the privacy policy)

 

VISA & MASTERCARD SECURECODE

ONLINE SHOPPING MADE SAFE

We are working together with Visa and MasterCard to offer you a safer shopping experience when using your credit card online.  Please click here to find more information and how to register your card.

Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase.

 

Returns

RETURNS POLICY

We guarantee to refund any item purchased on our website that you are not completely happy with when you return it to us in a saleable condition by post within 14 days of receipt. You are required to return unwanted orders by post at your own cost. Your statutory rights are not affected by our returns policy.

Refunds will be credited to your original method of payment. In the interests of hygiene we do not offer refunds on pierced jewellery, underwear, swimwear or cosmetics if the hygiene seal has been removed, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the barcode tags intact and with the despatch note you received enclosed.

In addition, if you are in the European Union you have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order.  Please see RIGHT TO CANCEL for details.

 

RETURNS BY POST

You can return an item by post within 14 days of receipt. You are required to return unwanted orders  at your own cost.

Please see How do I return an item by post? in the Returns section of our FAQs for information on how to make a return by post. ,  

The refund will be processed once your goods are received into our warehouse. Please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you to let you know once your parcel has been received and your refund has been processed.  Please note that it may take 2-3 working days for the refund to show in your account. Each item returned is refunded separately, and will show on your statement as a refund / credit from Miss Selfridge. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our Customer Services Team with your order number, postcode and new card details.

If you have any questions, please contact our Customer Services Team 

Note: Returns by post cannot be accepted without a valid Returns Authorisation Number. You will be unable to get a Returns Authorisation Code online if more than 14 days has passed since you received the items.  See How do I return an item by post? in the Returns section of our FAQs for information on how to obtain a Returns Authorisation Number. If you experience any difficulties with the online returns process please contact us at customer.service@missselfridge.com.

 

TYPES OF RETURNS TAB

RETURNING GOODS BOUGHT AS SPECIAL OFFERS

If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20.00') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.

For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund.

 

RETURNING GOODS WHICH ARE OF UNSATISFACTORY QUALITY OR UNFIT FOR PURPOSE

You are required to return these items by post at your own cost.  Please allow up to 28 days from the day the parcel is posted for your refund to be processed.  Refunds will be credited to your original method of payment.

For further information on how to return items by post please see How do I return an item by post? in the Returns section of our FAQs.

 

RIGHT TO CANCEL


In addition to our returns policy, if you are a customer in the European Union you have the right to cancel your contract with us within 14 calendar days from the day after the date you received your order. This right does not apply to the following items: (1) items that have been sealed for hygiene reasons (e.g make-up, underwear, swimwear or pierced jewellery) if the seal has been broken; (2) CDs and DVDs if the seal has been broken; and (3) items that have been made to the customer’s specification or that are personalised. You will be responsible for the cost of returning a cancelled order to us.
To exercise your right to cancel follow the steps below:


1. Print off the cancellation form provided in the “Information About your Right to Cancel” document in your order confirmation email and include it with the items when you return them. You can also access a copy of the Cancellation Form here. Alternatively, write to us by email (customerservice@missselfridge.com) or include a letter with the items when you return them. Please state that you wish to cancel your contract and include your full name, address and order number.
2. Return the items to us by post at your own cost and no later than 14 calendar days after the day that you sent us the Cancellation Form or other written notice of your cancellation. Please download a returns label here and once completed, affix it to the parcel and take it to your local posting office.

 

We will refund to you the price paid for the items and (unless you did not pay for delivery) the delivery charges that you paid up to a maximum amount of the cost of our Standard Delivery option. You will be refunded to your original method of payment within 14 calendar days of our receipt of the cancelled items or, if earlier, within 14 days from the day we receive proof of return from you. Orders paid for using split payment (part gift card, part other payment method) will always be refunded to the gift card(s) first. Any remaining balance will be paid back to the other payment method originally used. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.

 

Product Information

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guide for clarification.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

Privacy Policy Statement

References in this Privacy Policy Statement to "we", "us" and "Miss Selfridge" are to Miss Selfridge Retail Limited.

At Miss Selfridge we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our website.

What information do we collect?

We ask for your name, telephone number, home address, email address and age for competitions, prize draws or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our website to help us develop and improve it further through online surveys and other requests.

What will the data be used for?

Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you.

We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Miss Selfridge. If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:

  • all email messages and email newsletters will contain information on how you can unsubscribe; or
  • send an email to our customer services division by clicking here; or
  • write to us at: Customer Services, Arcadia Group Limited, Colegrave House, 70 Berners Street, London W1T 3NL.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.

Miss Selfridge Retail Limited is a registered data controller under the Data Protection Act 1998 (the "Act") with licence no. Z1399405. We comply with the standards, procedures and requirements laid down in the Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.

What information do we share with others?

We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Miss Selfridge. We will not pass your information on to any other Arcadia Group companies or other third parties for marketing purposes unless you have agreed for us to do so.

One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. We may also disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

Cookies

A Cookie is a small data file that is stored by your Web browser on your computer. We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalize your online experience. If you do not accept Cookies you will be unable to use this website. Refer to the Help content of your browser for more information on selecting or deselecting Cookies.

Links to Third-Party Sites

In an attempt to provide you with increased value, we may from time to time include third party links on our Website. These linked sites have separate and independent privacy policies. We encourage you to review those policies when you visit those sites. This Privacy Policy Statement only covers our Website and does not cover any other website. We therefore have no responsibility or liability for the content and activities of these linked sites.

Privacy of Children on Our Website

Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14.

Sale of assets

In the unlikely event that Miss Selfridge or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

 

WEEE Compliance

UK Waste Electrical and Electronic Equipment (WEEE) Regulations (SI 2006 No. 3289)

The UK WEEE regulations came into effect from 2007.

So that you can get your old electrical products recycled, Arcadia have contributed toward the development of recycling collection points (known as ‘Designated Collection Facilities) throughout the UK through our membership of the Distributor Take Back Scheme (DTS).

UK households dispose of over 1.2 million tonnes of electrical and electronic waste every year. This is the equivalent of 150,000 double decker buses and would be enough to fill the new Wembley Stadium 6 times over. Much of the UK's electronic waste ends up in landfill sites, where toxins put communities at risk.

To remind you to recycle, all new electrical products are marked with a crossed out wheeled bin symbol.

bin

Not all council sites are suitable to collect all types of waste electrical goods. To find out your nearest participating site and for advice on all aspects of recycling at home, please visit

www.recycle-more.co.uk

Please remember to have your postcode to hand.

 

Contact Us

If your question relates to an order or feedback regarding this website then please click here to email our Customer Services team and we will endeavour to respond within 48 hours. Please note that Customer Services is closed on Christmas Day, Boxing Day and New Years Day.

General

For further details regarding the use of data supplied by you, please see our Privacy Statement. We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

All rights, including copyright, in this website are owned by or licensed to the Arcadia Group. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.

 

We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

 

Certain (hypertext) links in this site will lead to websites which are hosted by our partners. When you activate any of these you will leave the website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.

These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence, death or personal injury caused by our negligence.

 

Please note that Miss Selfridge facilitates the sale of certain products on missselfridge.com as agent for its concession brands. Please see click here for a list of concession brands. By making an order on this site you enter into a contract with the relevant concession brand itself rather than with Miss Selfridge.

 

These terms and conditions shall be governed by and construed in accordance with English Law and it is agreed that the English courts shall have exclusive jurisdiction in the event of a dispute. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions. For EU customers only: If you enter into this contract as a consumer this clause does not affect your legal rights as a consumer in your jurisdiction.

 

Copyright © Miss Selfridge

This website is owned and operated by and the contract for any items ordered is with:

Miss Selfridge trading as Miss Selfridge Registered in England

Company No. 4250825

 

Registered address:

Colegrave House,

70 Berners Street,

London W1T 3NL

 

VAT No: GB169 0943 36

customerservice@missselfridge.com

Customer Service Telephone Number: 0844 984 0263 (calls charged at national rate)

 

 

In addition to our returns policy, if you are a customer in the European Union you have the right to cancel your contract with us within 14 calendar days from the day after the date you received your order. This right does not apply to the following items: (1) items that have been sealed for hygiene reasons (e.g make-up, underwear, swimwear or pierced jewellery) if the seal has been broken; (2) CDs and DVDs if the seal has been broken; and (3) items that have been made to the customer’s specification or that are personalised. You will be responsible for the cost of returning a cancelled order to us.

 

To exercise your right to cancel follow the steps below:
1. Print off the cancellation form provided in the “Information About your Right to Cancel” document in your order confirmation email and include it with the items when you return them. You can also access a copy of the Cancellation Form here. Alternatively, write to us by email (customerservice@missselfridge.com) or include a letter with the items when you return them. Please state that you wish to cancel your contract and include your full name, address and order number. 
2. Return the items to us by post at your own cost and no later than 14 calendar days after the day that you sent us the Cancellation Form or other written notice of your cancellation. Please download a returns label here  and once completed, affix it to the parcel and take it to your local posting office.

 

We will refund to you the price paid for the items and (unless you did not pay for delivery) the delivery charges that you paid up to a maximum amount of the cost of our Standard Delivery option. You will be refunded to your original method of payment within 14 calendar days of our receipt of the cancelled items or, if earlier, within 14 days from the day we receive proof of return from you. Orders paid for using split payment (part gift card, part other payment method) will always be refunded to the gift card(s) first. Any remaining balance will be paid back to the other payment method originally used. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.

 

Please note: if you do not wish to cancel your entire contract and just want to return some of the items in your order you can return them in accordance with out standard return policy.  Please see either UK Returns Policy or International Returns Policy (depending on where you are) for details.

 

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