euro.missselfridge.com now delivers to; Andorra, Austria, Belgium, Estonia, Finland, France, Germany, Greece, Holy See, Italy, Liechtenstein, Luxembourg, Monaco, Montenegro, Netherlands, Portugal, San Marino, Slovakia, Spain, Switzerland
Please use the drop down for more information on delivery costs and times.
Please note, no changes can be made to the delivery address you have provided once your order has been placed.
Your order may be delivered by either your local postal service or by a courier. Depending on your area, most orders will be delivered by local postal service so the parcel will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
Larger orders will be delivered by courier. The courier may leave your order with a neighbour. If you are not home when the delivery is made, a notice card may be left by the courier service to advise on how and where your delivery can be collected. A signature may be required for larger deliveries.
If you wish to track your order and your tracking number begins with EK, please visit: http://www.parcelforce.com/portal/pw/track?catId=7500082. If your tracking number begins with RML, unfortunately we are unable to track your parcel - please check our website for delivery times. Please note, the Parcelforce website is in English.
We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment.
In the interests of hygiene we do not offer refunds on pierced jewellery, underwear or swimwear if the hygiene seal has been removed, or cosmetic products if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the barcode tags intact.
All returns must be made by post.
RETURNS BY POST
To return an item, please log in to your account and select ‘Request a Return' from the ‘My Orders' section. Click the order number containing the items you want to return and follow the ‘Create Return' link next to the order number. Please select the items you wish to send back to us with a reason for each. You are required to return unwanted orders at your own cost.
Once you click the 'Create Return' button you will be given a unique Returns Authorisation Number. Write this number along with your name and address in the areas provided on the returns label that came with your original order. Peel off the label, stick it to the parcel and take it to your local postal service office for mailing. Please remember to ask for a Certificate of Mailing and retain it for your reference - without this Certificate of Mailing we cannot refund any money if we do not receive the returned items. Then simply post your parcel with your unwanted items to us so that we receive it within 14 days of posting.
You can log in to your account here.
You can download a returns label here.
Please note that returns by post cannot be accepu experience any difficulties with the online returns process please click here to email our Customer Services team.
The refund will be processed once your goods are received into our warehouse. Please allow 28 days from the day the parcel is posted for your refund to be prted without a valid Returns Authorisation Number. You will be unable to get a Returns Authorisation Code if more than 14 days has passed since you received the items. Please note, all returns by post are processed by our UK warehouse. Customers will need to return unwanted items to: Customer Services, Arcadia Group Limited, Colegrave House, 70 Berners Street, London, United Kingdom, W1T 3NL, at their own cost. It may take 2-3 working days for the refunds to show in your account after the goods have been received. Each item returned is refunded separately, and will show on your statement as a refund/credit from euro.missselfridge.com. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our Customer Services team with your order number.
TYPES OF RETURNS
Returning Goods Bought as Special Offers:
If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for €40.00') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.
For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund.
7 day cooling-off period:
In addition to our returns policy, under the Distance Selling Regulations you can cancel your order at any time before the expiry of the period of seven working days beginning the day following receipt of your order (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor-made / customised products). Order cancellations must be made in writing to Customer Services at Customer Services, Arcadia Group Limited, Colegrave House, 70 Berners Street, London, United Kingdom, W1T 3NL quoting your order number. IIf you cancel your order under the Distance Selling Regulations, we will refund the purchase price of the item(s) affected and the delivery charges but you must return the cancelled items to us at your cost. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.
Returning Goods which are of Unsatisfactory Quality or Unfit for Purpose:
You can return goods which are of unsatisfactory quality or unfit for purpose to us by post by using the returns label and following the instructions in the “RETURNS BY POST” section. You must pay to send the item back, but if you contact Customer Services at Customer Services, Arcadia Group Limited, Colegrave House, 70 Berners Street, London, United Kingdom, W1T 3NL quoting how much you paid and provide a proof of posting certificate, we will reimburse your return postage costs. Refunds will be credited to your original method of payment.
Please ensure you return the goods to us as soon as possible, giving the reason for your return. We will examine the goods following receipt and if we find the goods are of unsatisfactory quality or unfit for purpose we will refund you the price you paid for the goods and the original delivery charge (if any).
Please note, currently all returns are processed by our UK warehouse.
Your statutory rights are not affected by our returns policy.
To help ensure you are happy with your garment selection and to help ascertain your size correctly we have included a quick reference guide indicating standard measurements.
Body Measurement Guide
Denim Size Guide
Shoe Size Conversion Chart
All our products are displayed with EU sizing on the product page and have EU and UK sizing on their labels..
Click here to read our FAQs.
Australia, Austria, Belgium, Denmark, France, Germany, Italy, Finland, Greece, Netherlands, New Zealand, Norway, Sweden, Spain, Switzerland, and United States of America customers: +44 844 984 0263 (calls charged at national rate)
When customers buy our goods, we want them to be confident that they have been produced under acceptable conditions. That means that the goods must have been produced:
The Arcadia Group Code of Conduct applies to the manufacturer, or any other person involved in supplying goods to our companies. The code is designed to be fair, achievable and easy to check, and to promote the ongoing development of our suppliers.
The code is based on the International Labour Organisation (ILO) conventions and recommendations, and applies to all brands underneath the Arcadia Group umbrella.
For further information:
Click here to see the Arcadia Group Responsibility Report 2011.
Click here to see the Arcadia Group Code Of Conduct.
Click here to see our ethical policy FAQs.
Click here to see the Arcadia Group Code of Conduct Guidebook.
What information do we collect?
We ask for your name, telephone number, home address, email address and age for competitions, prize draws or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our website to help us develop and improve it further through online surveys and other requests.
What will the data be used for?
Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you.
We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Miss Selfridge. If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.
Miss Selfridge Retail Limited is a registered data controller under the Data Protection Act 1998 (the "Act") with licence no. Z1399405. We comply with the standards, procedures and requirements laid down in the Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.
What information do we share with others?
We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Miss Selfridge. We will not pass your information on to any other Arcadia Group companies or other third parties for marketing purposes unless you have agreed for us to do so.
One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. We may also disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.
Links to Third-Party Sites
Privacy of Children on Our Website
Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14.
Sale of assets
In the unlikely event that Miss Selfridge or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
Below is a list of the main cookies that are set by us when you access this website and a description of what we use them for:
|Cookie name||Cookie purpose|
|userCountry, userCurrencySymbol, user Explicit, userLangId, userLanguage, userPreferredUrl, userprefs, userSalesCatalogId, userStoreId, viewed, WC_ACTIVE_POINTER, WC_AUTHENTICATION, WC_PERSISTENT, WC_SESSION_ESTABLISHED, WC_USERACTIVITY, SessionExists, ShowAlert, arc-33056-recently-viewed, JSESSIONID, mdr_browser||These cookies remember your preferences from previous visits, allow you to add to basket and store your shopping basket. The website wouldn't work for you without them.|
|_utma, _utmb, _utmc, _utmz||These cookies enable Google Analytics software. It helps us take and analyse visitor information such as browser usage and new visitor numbers. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant.
The data stored by these cookies never shows personal details from which your individual identity can be established.
|_#env, _#lps, _#sess, _#srchist, _#tsa, _#uid, _#vdf||We work with DC Storm to help make our marketing campaigns more relevant. DC Storm cookies are used to help us see which marketing campaigns you click on and interact with. The data taken does not contain personal details from which your individual identity can be established.|
|_qsst, _qst, _qubitTracker cookies, _qPageNum_missselfridge||These cookies enable Qubit analytics software. This software helps us take and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant. The data stored by these cookies never shows personal details from which your individual identity can be established.|
|peerius_ct, peerius_rid, peerius_sess, peerius_user||These cookies enable Peerius software. This software allows us to make recommendations of products that we think might be of interest to you, based on what you and other visitors have viewed|
|s_cc, s_sq, s_vi||These cookies enable SiteCatalyst analytics software, supplied by Adobe. This software helps us take and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant.|
|s_campaign, s_ev20, _#tsa||These cookies show us how you found our website and which website you came from. This helps us know which of our online marketing channels is most effective. They also allow us to reward some external websites for directing you to us.
We may display video content on [topshop.com] using Adobe Flash Player. Adobe uses Flash cookies to improve your experience as a user. If you wish to disable or delete a Flash cookie, please visit Adobe Flashplayer Security Settings. Please bear in mind that if you disable Flash cookies you will be unable to access certain content on our website which uses Adobe Flash Player, such as videos.
Some cookies may be set by third parties when you visit this website. These third parties may be suppliers who partner with us to deliver our website, companies that participate with us in affiliate marketing programmes and other third parties. These cookies are controlled by the third parties, so please check the third-party websites for more information about these cookies and how to manage them. These third party cookies do not collect personal data from which the third party would be able to identify individual customers.
Some of our third party partners that may set cookies on this website include:
In order to provide you with a better service, occasionally we'll ask if you'd like to complete a survey. This cookie's sole purpose is to remember if we've asked you to do so recently, and it contains no personal information.
Awin1, Commission Junction, Linkshare, Zanox
These cookies are only set if you get to the confirmation page after checkout. It is used to track whether we then owe any money as a commission to a site (affiliate) which has referred business to us.
If you 'share' missselfridge.com content with friends through social networks – such as Facebook, Google and Twitter - you may be sent cookies from these third party websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.
We may display video content on missselfridge.com using Adobe Flash Player. Adobe uses Flash cookies to improve your experience as a user. If you wish to disable or delete a Flash cookie, please visitAdobe Flashplayer Security Settings. Please bear in mind that if you disable Flash cookies you will be unable to access certain content on our website which uses Adobe Flash Player, such as videos.
You can enable or disable cookies by changing your website browser settings to accept or reject cookies as required. How to do this will depend on the browser you use. We have provided further information below on how to check which browser you use and how to manage cookies. Please bear in mind that if cookies are not enabled on your computer, your activities will be restricted to browsing this website and you will not be able to add products to your shopping bag and buy them.
Checking which browser you use
If you are using a PC - go to 'Help' and select the 'About' option
If you are using a Mac - click on the Apple menu within the browser and select the 'About' option
Once you know which brower you are using, follow the instructions below to check if you have cookies enabled on your computer: