TODAY ONLY UP TO 50% OFF COATS & JACKETS - SHOP NOW
This site ships to the United States

Terms and Conditions

OVERVIEW

 Welcome to the www.missselfridge.com terms and conditions, which apply to all items ordered from www.missselfridge.com . Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy regarding personal information provided by you.

 

We may change these terms and conditions from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes to the terms that apply to that order.

Before placing an order, if you have any queries relating to these terms and conditions, please contact our Customer Services team.

 

 

 

PURCHASE OF PRODUCTS

To make a purchase from www.missselfridge.com select items and add them to your online shopping bag.  When you have chosen your items, proceed to the checkout.  Here you will need to select a delivery option for your order, enter your personal details (including name, telephone number, billing address and delivery address) and choose your payment method.  You will be shown a summary of your order and have the opportunity to make changes.  To proceed with the order you will need to insert your payment details and click ‘CONFIRM & PAY’ , after which point you will be charged.

When you place an order on our website we shall email you an order confirmation email showing the details of your order.  Our acceptance of your order does not take place until despatch of the order, at which point the contract for the purchase of goods will be made.

Once you have checked out and you have received your order confirmation email you will not be able to make any changes to your order so please make sure that everything is correct before clicking the ‘CONFRIM & PAY’ button.

Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:

 

    * The product ordered being unavailable from stock

    * Our inability to obtain authorisation of payment

    * The identification of an error within the product information, including price or promotion

    * If we suspect any fraudulent activity

 

If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time. We will take all necessary measures to keep the details of your order and payment secure. 

Prices are subject to change without notice. These changes will not affect orders that have already been despatched. Prices are inclusive of VAT (where applicable).

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

We continually update our website. From time to time our stores may run special local promotions (which may not be available on our website) or we may offer special discounts online that are not available in stores. Additionally, some website promotions may not be available to customers in particular jurisdictions.

 

 

 

DELIVERY

For Delivery information please click here.

 

 

 

RETURNS

For Returns information please click here.

 

 

 

TRACKING YOUR ORDER

For information on tracking your order pleaseclick here. 

 

 

 

PRICE & PAYMENT OPTIONS

We accept American Express, Visa, Visa Delta, Visa Electron, Maestro, MasterCard, Solo, Arcadia Group Store cards, PayPal, iDeal and SOFORT.

If you have paid on your debit, credit or charge card you will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.

 

Please see www.paypal.com for information on PayPal payments.

The prices shown on our website include any VAT (or similar sales tax) at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges. The delivery charges will depend on the delivery option that you choose and will be shown during the checkout process.

 

We charge you for your order in EUROS. The actual price charged to customers outside the European Monetary Union will be subject to the exchange rate applied by their credit or debit card company. There is no customs/import duty on the movement of goods within the European Union so it is unlikely that any customs/import duty will arise on your order if you are a customer in the European Union but if any duty is payable, you will be liable for it. Customs policies vary widely from country to country, therefore you are advised to check the latest applicable local requirements in your country before placing an order.

 

CREDIT CARD VALIDATION

 

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy. (View the privacy policy)

 

VISA & MASTERCARD SECURECODE

 

ONLINE SHOPPING MADE SAFE

We are working together with Visa and MasterCard to offer you a safer shopping experience when using your credit card online.  Please click here to find more information and how to register your card.

Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase.

 

 

 

 

FREE SHIPPING AND HANDLING OVER $80

Free standard shipping and handling on all orders over $80 will be automatically applied at the checkout. This offer is valid in conjunction with other offers and can be used more than once. Miss Selfridge reserves the right to end or ammend this offer at any time.

 

 

 

PRODUCT INFORMATION

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

 

All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guide for clarification.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

 

 

 

WEEE COMPLIANCE

UK Waste Electrical and Electronic Equipment (WEEE) Regulations (SI 2006 No. 3289)

The UK WEEE regulations came into effect from 2007.

So that you can get your old electrical products recycled, Arcadia have contributed toward the development of recycling collection points (known as ‘Designated Collection Facilities) throughout the UK through our membership of the Distributor Take Back Scheme (DTS).

UK households dispose of over 1.2 million tonnes of electrical and electronic waste every year. This is the equivalent of 150,000 double decker buses and would be enough to fill the new Wembley Stadium 6 times over. Much of the UK's electronic waste ends up in landfill sites, where toxins put communities at risk.

To remind you to recycle, all new electrical products are marked with a crossed out wheeled bin symbol.

bin

Not all council sites are suitable to collect all types of waste electrical goods. To find out your nearest participating site and for advice on all aspects of recycling at home, please visit

www.recycle-more.co.uk

Please remember to have your postcode to hand.

 

 

 

 

TITLE RETENTION

Any items ordered remain our property until we receive full payment.

 

 

 

PRIVACY POLICY STATEMENT

References in this Privacy Policy Statement to "we", "us" and "Miss Selfridge" are to Miss Selfridge Retail Limited.

At Miss Selfridge we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our website.

 

What information do we collect?

 

We ask for your name, telephone number, home address, email address and age for competitions, prize draws or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our website to help us develop and improve it further through online surveys and other requests.

 

What will the data be used for?

 

Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you.

We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Miss Selfridge. If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:

  • all email messages and email newsletters will contain information on how you can unsubscribe; or
  • send an email to our customer services division on feedback@missselfridge.com writing "unsubscribe" in the subject heading; or
  • call our customer services division - see the Contact Us section; or
  • write to us at: Customer Services, Arcadia Group Limited, Colegrave House, 70 Berners Street, London W1T 3NL.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.

Miss Selfridge Retail Limited is a registered data controller under the Data Protection Act 1998 (the "Act") with licence no. Z1399405. We comply with the standards, procedures and requirements laid down in the Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.

 

What information do we share with others?

 

We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Miss Selfridge. We will not pass your information on to any other Arcadia Group companies or other third parties for marketing purposes unless you have agreed for us to do so.

One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. We may also disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

 

Cookies

 

A Cookie is a small data file that is stored by your Web browser on your computer. We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalize your online experience. If you do not accept Cookies you will be unable to use this website. Refer to the Help content of your browser for more information on selecting or deselecting Cookies.

 

Links to Third-Party Sites

 

In an attempt to provide you with increased value, we may from time to time include third party links on our Website. These linked sites have separate and independent privacy policies. We encourage you to review those policies when you visit those sites. This Privacy Policy Statement only covers our Website and does not cover any other website. We therefore have no responsibility or liability for the content and activities of these linked sites.

 

Privacy of Children on Our Website

 

Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14.

 

Sale of assets

 

In the unlikely event that Miss Selfridge or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

 

 

 

COOKIE POLICY

WHAT ARE COOKIES?

 

This website uses cookies to collect information. Cookies are small files of letters and numbers that are downloaded onto your computer or mobile or other handheld device when you access certain websites.  Cookies allow a website to recognise a user’s device and help your browser navigate through the website by allowing you to log in automatically or remembering settings you selected during earlier visits (among other functions).  Cookies do not harm your computer.  If you would like to learn more about cookies in general you can visit www.allaboutcookies.org

 

 

 

HOW WE USE COOKIES

 

Cookies help us to provide you with a good experience when you browse this website and allow you to make full use of the online shopping and personalised features available on this website.  We do not use cookies to collect or record information such as your name, address or payment details.

We use cookies on this website for the following main purposes:

  •    for technical purposes essential for the operation of this website, such as keeping track of your current shopping session and enabling you to proceed to checkout and pay for products;
  •    to distinguish you from other users of this website, so we can personalise your shopping experience by making this website and the advertising displayed on it more relevant to your interests and so we can remember choices you make (such as your user name, language or the country you are in) when you return to visit this website;
  •    to collect statistical information about how visitors use this website, so we can improve the way this website works and measure the success of competitions and campaigns; and
  •    to enable us to fulfil our contractual obligations to third parties, for example to pay a partner if you have made a purchase on this website by following a link from their website.  

Most web browsers automatically accept cookies.  Unless you have adjusted your browser settings so that it will refuse cookies, cookies will be set when you access this website.  By using and browsing this website, you consent to cookies being used in accordance with this Cookie Policy.  If you do not consent, you must either disable cookies or refrain from using this website.  Please go to How To Manage Cookies for information on how to manage and disable cookies.

 

 

OUR COOKIES

 

Below is a list of the main cookies that are set by us when you access this website and a description of what we use them for:

 

Cookie name

Cookie purpose

userCountry, userCurrencySymbol, user Explicit, userLangId, userLanguage, userPreferredUrl, userprefs, userSalesCatalogId, userStoreId, viewed, WC_ACTIVE_POINTER, WC_AUTHENTICATION, WC_PERSISTENT, WC_SESSION_ESTABLISHED, WC_USERACTIVITY, SessionExists, ShowAlert, arc-33056-recently-viewed, JSESSIONID, mdr_browser

These cookies remember your preferences from previous visits, allow you to add to basket and store your shopping basket. The website wouldn't work for you without them.

_utma, _utmb, _utmc, _utmz

These cookies enable Google Analytics software. It helps us take and analyse visitor information such as browser usage and new visitor numbers. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant.
The data stored by these cookies never shows personal details from which your individual identity can be established.

_#env, _#lps, _#sess, _#srchist, _#tsa, _#uid, _#vdf

We work with DC Storm to help make our marketing campaigns more relevant. DC Storm cookies are used to help us see which marketing campaigns you click on and interact with. The data taken does not contain personal details from which your individual identity can be established.

_qsst, _qst, _qubitTracker cookies, _qPageNum_*name of brand*

These cookies enable Qubit analytics software. This software helps us take and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant. The data stored by these cookies never shows personal details from which your individual identity can be established.

peerius_ct, peerius_rid, peerius_sess, peerius_user

These cookies enable Peerius software. This software allows us to make recommendations of products that we think might be of interest to you, based on what you and other visitors have viewed

s_cc, s_sq, s_vi

These cookies enable SiteCatalyst analytics software, supplied by Adobe. This software helps us take and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant.

s_campaign, s_ev20, _#tsa

These cookies show us how you found our website and which website you came from. This helps us know which of our online marketing channels is most effective. They also allow us to reward some external websites for directing you to us.

 

Flash cookies

 

We may display video content on missselfridge.com using Adobe Flash Player.  Adobe uses Flash cookies to improve your experience as a user.  If you wish to disable or delete a Flash cookie, please visit Adobe Flashplayer Security Settings.  Please bear in mind that if you disable Flash cookies you will be unable to access certain content on our website which uses Adobe Flash Player, such as videos.

 

 

 

THIRD PARTY COOKIES

 

Some cookies may be set by third parties when you visit this website.  These third parties may be suppliers who partner with us to deliver our website, companies that participate with us in affiliate marketing programmes and other third parties.  These cookies are controlled by the third parties, so please check the third-party websites for more information about these cookies and how to manage them.   These third party cookies do not collect personal data from which the third party would be able to identify individual customers.

 

Some of our third party partners that may set cookies on this website include:

 

Business partner

Cookie purpose

Struq

Struq uses cookies to provide you with personalised adverts when you visit other selected websites. We would like to continue to display content that's relevant to you; however, you can choose to opt out of this type of advertising permanently by visiting http://www.struq.com/consumer-opt-out/index.php.
Please note though, that if you delete your cookies too, we'll no longer know that you've opted out, so the banners from Struq will reappear when you visit other selected websites.

Criteo

Criteo uses cookies to provide you with personalised adverts when you visit other selected websites. We would like to continue to display content that's relevant to you; however, you can choose to opt out of this type of advertising permanently by visiting
http://www.criteo.com/us/privacy-policy
Please note though, that if you delete your cookies too, we'll no longer know that you've opted out, so the banners from Struq will reappear when you visit other selected websites.

ecustomeropinions.com

In order to provide you with a better service, occasionally we'll ask if you'd like to complete a survey. This cookie's sole purpose is to remember if we've asked you to do so recently, and it contains no personal information.

Awin1, Commission Junction, Linkshare, Zanox

These cookies are only set if you get to the confirmation page after checkout. It is used to track whether we then owe any money as a commission to a site (affiliate) which has referred business to us.


Social buttons

 

If you 'share' missselfridge.com content with friends through social networks – such as Facebook, Google and Twitter - you may be sent cookies from these third party websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

 

 

Flash cookies

 

We may display video content on missselfridge.com using Adobe Flash Player.  Adobe uses Flash cookies to improve your experience as a user.  If you wish to disable or delete a Flash cookie, please visit Adobe Flashplayer Security Settings.  Please bear in mind that if you disable Flash cookies you will be unable to access certain content on our website which uses Adobe Flash Player, such as videos.

 

 

 

HOW TO MANAGE COOKIES 

 

You can enable or disable cookies by changing your website browser settings to accept or reject cookies as required.  How to do this will depend on the browser you use.  We have provided further information below on how to check which browser you use and how to manage cookies.  Please bear in mind that if cookies are not enabled on your computer, your activities will be restricted to browsing this website and you will not be able to add products to your shopping bag and buy them.

 

Checking which browser you use

 

If you are using a PC - go to 'Help' and select the 'About' option
If you are using a Mac - click on the Apple menu within the browser and select the 'About' option

 

Once you know which brower you are using, follow the instructions below to check if you have cookies enabled on your computer:

 

 

Checking cookies - PCs

 

Microsoft Internet Explorer 6,7,8

 

- Go to 'Tools' at the top of your browser window. Select 'Internet options'. Click on the 'Privacy' tab

 

- Ensure that your Privacy level is set to Medium or below to enable cookies

 

 

 

Mozilla Firefox

 

- Go to 'Tools' and select Options

 

- Click the Privacy icon

 

- Click on Cookies and choose 'allow sites to set cookies'

 

 

 

Google Chrome

 

- Go to 'Tools' and select Options

 

- Click 'Under the Hood'  and select the 'Content settings' button within the 'Privacy' section

 

- Choose 'Allow local data to be set'

 

 

 

 

 

Checking cookies – Macs

 

Safari on OSX

 

- Click 'Safari' and select 'Preferences'  

 

- Click 'Security' then 'Accept cookies'

 

 

 

Mozilla and Netscape on OSX

 

- Click on 'Mozilla' or 'Netscape' and select 'Preferences'

 

- Find ‘Cookies’ under 'Privacy & Security'

 

- Select 'Enable cookies for the originating web site only'

 

 

 

Microsoft Internet Explorer on OSX

 

- Click 'Explorer' and select 'Preferences'

 

- Find 'Cookies' under ‘Receiving Files’

 

- Select 'Never Ask'  

 

 

 

Opera

 

- Click 'Menu' and select 'Settings'

 

- Select 'Preferences' and then 'Advanced'  

 

- Select 'Accept cookies'

 

 

 

If you are not happy with the way that we use cookies then you should delete missselfridge.com cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, "Private Browsing" in Firefox and Safari etc.)

 

 

GOVERNMENT WORKFARE SCHEME

We would like to make our customers aware that Miss Selfridge does not participate in the Government's Workfare Scheme for unemployed people. 

 

 

 

GENERAL

For further details regarding the use of data supplied by you, please see our Privacy Statement. We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

 

All rights, including copyright, in this website are owned by or licensed to the Arcadia Group. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.

 

We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

 

Certain (hypertext) links in this site will lead to websites which are hosted by our partners. When you activate any of these you will leave the website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.

 

These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence, death or personal injury caused by our negligence.

 

Please note that Miss Selfridge facilitates the sale of certain products on missselfridge.com as agent for its concession brands. Please see click here for a list of concession brands. By making an order on this site you enter into a contract with the relevant concession brand itself rather than with Miss Selfridge.

 

These terms and conditions shall be governed by and construed in accordance with English Law and it is agreed that the English courts shall have exclusive jurisdiction in the event of a dispute. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions. For EU customers only: If you enter into this contract as a consumer this clause does not affect your legal rights as a consumer in your jurisdiction.

 

Copyright © Miss Selfridge

 

This website is owned and operated by and the contract for any items ordered is with:

Miss Selfridge trading as Miss Selfridge Registered in England

Company No. 4250825

Registered address:

Colegrave House,

70 Berners Street,

London W1T 3NL

VAT No: GB169 0943 36

customerservice@missselfridge.com

Customer Service Telephone Number: 0344 984 0263 (calls charged at national rate)

 

 

 

 

 

CONTACT US

If your question relates to an order or feedback regarding this website then please click here to email our Customer Services team and we will endeavour to respond within 48 hours. Please note that Customer Services is closed on Christmas Day, Boxing Day and New Years Day.

 

 

 

CALIFORNIA PROPOSITION 65

We provide this warning as a result of Proposition 65, the Safe Drinking Water and Toxic Enforcement Act of 1986, which was enacted to inform citizens in California about exposures to certain chemicals including some Phthalates. WARNING: Products sold on this site and in our stores may contain chemicals known to the State of California to cause cancer, birth defects or other reproductive harm.


LEAD


Some of our products such as wallets, handbags, purses, clutches, totes, clothing, accessories, or shoes made of vinyl or imitation leather may contain traces of lead. In accordance with Proposition 65, we issue the following warning to our California customers: "WARNING: The materials used on the exterior of some products may contain lead, a chemical known to the State of California to cause birth defects or other reproductive harm."

 

 

 

US Newsletter sign up offer. 

Enjoy a discount code when you sign up to emails for the first time.

  1. This offer entitles customers who subscribe to Miss Selfridge marketing emails to receive a 25% or 20% off online code to use on any one transaction on the US Miss Selfridge website, http://us.missselfridge.com.
  2. Redeem online by entering the code USZ3JW6Q8D at the checkout.  Codes can be used one time only per customer. 
  3. 25% off using this code is valid until 00.00.00 GMT+1 on 2nd November 2018. 
  4. 20% off is valid from at 00.00.01 GMT+1 on 2nd November 2018.
  5. This discount can only be used by the recipient and is not transferable. Only one discount accepted per transaction.
  6. Discount cannot be used in conjunction with any other offer or promotion and cannot be exchanged for cash.
  7. Discount cannot be used for the purchase of gift cards, gift vouchers or for paying store card accounts. Normal refund policy applies.
  8. The discount is not available to employees of Arcadia Group Limited, or any other associated companies.
  9. Miss Selfridge reserves the right to (i) cancel this offer at any time (ii) refuse to allow any individual to participate in the Offer (iii) decline to accept orders where, in its opinion, an Offer code is invalid for the order being placed and (iiii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers).
  10. These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.
  11. Promoter: Arcadia Group Brands Limited Miss Selfridge registered no.237511 Registered office: Colegrave House, 70 Berners Street, London, W1T 3NL.

TERMS AND CONDITIONS
1. This discount entitles you to receive up to 50% off selected items on the Miss Selfridge website, www.missselfridge.comus.missselfridge.com and euro.missselfridge.com. This promotion is online only.
2. Prices as shown on the website already have up to 50% discount applied.
3. Valid from 00:00:00 GMT on Friday 14th December 2018 until 00:00:00 GMT on Saturday 15th December 2018.
4. This discount is can only be used by the recipient and is not transferable.
5. Discount cannot be used in conjunction with any other offer or promotion and cannot be exchanged for cash.
6. Discount cannot be used for the purchase of gift cards, gift vouchers or for paying store card accounts. Normal refund policy applies.
7. Miss Selfridge reserves the right to withdraw this offer at any time.
8. Promoter: Miss Selfridge Retail Limited registered no. 4251393. Registered office: Colegrave House, 70 Berners Street, London W1T 3NL.

Back to top