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  • FREE SHIPPING | ON ALL ORDERS OVER $80!

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Standard Shipping: 

$10 Flat Rate. Orders placed before noon (EST) will be delivered within 5-10 working days. 

Tracked & Faster Shipping: 

$30 Flat rate. Orders placed before noon (EST) will be delivered within 4 working days. 

Please note that Saturday and Sunday are not classed as working days. Delivery to Alaska, Hawaii and the US Territories can take up to 14 working days. All orders are shipped from the UK and are subject to checking by US customs that may affect the delivery time. Customers will be responsible for paying any applicable import duties and taxes. Charges may vary based on the contents of the order. Customers are advised to contact their local customs office for further information on current import regulations.

UK Bank holidays for 2014 are as follows:

1st January – New Year's Day
18th April – Good Friday
21th April – Easter Monday
5th May – Early May Bank Holiday
26th May – Bank Holiday
25th August – Bank Holiday
25th December – Christmas Day
26th December – Boxing Day

Track your order

Unfortunately we are unable to offer online order tracking for Standard shipping at this time, however if you select "Tracked & Faster" shipping method in Checkout your tracking link will be sent to you via email.  

Shipping Address

Please note, no changes can be made to the shipping address after the order has been placed.

APO Addresses: At this time we are unable to deliver to APO Addresses.

 

USPS or US Courier Deliveries

Your order may be delivered by either the United States Postal Service (USPS) or by a US courier. Depending on your area, most orders will be delivered by USPS so the parcel will be received with your regular mail. If you are not home when the delivery is made, a notice card will be left by the postal service to advise on how and where your delivery can be collected.

Larger orders will be delivered by courier who will attempt to deliver the goods three times or leave with a neighbor. They will also leave a notice card after each delivery attempt to advise you what you can do to arrange receipt of the goods. A signature is required for larger deliveries but not for the smaller USPS deliveries.

 


 

 

 

 

 

 

Returns

We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment. 

In the interests of hygiene we do not offer refunds on pierced jewellery, or underwear or swimwear if the hygiene seal has been removed, or cosmetic products if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the barcode tags intact.

All returns must be made by post. Unfortunately we do not currently offer refunds or exchanges in stores on items which have been bought from us.missselfridge.com.

 

Returns by Mail

To return an item, please log in to your account and select ‘Request a Return’ from the ‘My Orders’ section. Click the order number containing the items you want to return and follow the ‘Create Return’ link next to the order number. Please select the items you wish to send back to us with a reason for each. You are required to return unwanted orders at your own cost.

Once you click the 'Create Return' button you will be given a unique Returns Authorization Number. Write this number along with your name and address in the areas provided on the returns label that came with your original order. Peel off the label, stick it to the parcel and take it to your local United States Postal Service office for mailing. Please remember to ask the USPS for a Certificate of Mailing and retain it for your reference - without this we cannot refund any money if we do not receive the returned items. Then simply post your parcel with your unwanted items to us so that we receive it within 14 days of shipping.

You can log in to your account here

You can download a returns label here

The refund will be processed once your goods are received into our warehouse. Please note, all returns by mail are currently processed by our UK warehouse. Please allow 28 days from the day the parcel is posted for your refund to be processed. Customers will need to return unwanted items to the below address at their own cost: 

Spectrum for Arcadia
Monkspath Distribution Centre
Highlands Road
Shirley
UNITED KINGDOM
B90 4NU 

It may take 2-3 working days for the refunds to show in your account after the goods have been received. Each item returned is refunded separately, and will show on your statement as a refund/credit from us.misselfridge.com. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our customer services team with your order number, zip code and new card details.

Please note that returns by post cannot be accepted without a valid Returns Authorization Number. You will be unable to get a Returns Authorization Code from the web if more than 14 days has passed since you received the items. If you experience any difficulties with the online returns process please contact us.

 

Types of Return

Returning Goods Bought as Special Offers:

If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for $40.00') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.

For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund.

 

Returning Goods which are of Unsatisfactory Quality or Unfit for Purpose:

You can return these items to us using the returns label and following the process outlined under “Returns by Mail”. Currently all returns by mail are processed by our UK warehouse. Customers will need to return unwanted items to: Spectrum for Arcadia, Monkspath Distribution Centre, Highlands Road, Shirley, B90 4NU, at their own cost.

Please ensure you return the goods to us as soon as possible, giving the reason for your return.  We will examine the goods following receipt and if we find the goods are of unsatisfactory quality or unfit for purpose we will refund you the price you paid for the goods and the original delivery charge (if any).

 

Refunding the Delivery Charge:

If we have made a mistake on an item we have sent to you or it is faulty, damaged, of unsatisfactory quality, we will refund the delivery charges you have paid to receive that item unless it was sent to you with other items which you are not returning.

Details of the returns procedure will also be sent to you with your order.

Body Measurement Guide

1. BUST is measured around the fullest part of the bust
2. WAIST is measured around the natural waistline
3. HIPS are measured at the widest part
4. INSIDE LEG is measured at the crotch to the ankle bone

When a dress length is indicated this will have been taken from the collar bone to the hem of the garment when on the body.

 

Standard size table (US) indicating single sizing (2-12) and dual sizing(S,M,L)

 

 
S M L
2 4 6 8 10 12
Bust Inches 31 ¼ 32 ¼ 34 ¼ 36 ¼ 38 ¼ 40 ¼
CM 79.5 82 87 92 97 102
Waist Inches 24 ¼ 25 ¼ 27 ¼ 29 31 33
CM 61.5 64 69 74 79 84
Hip Inches 33 34 36 38 40 42
CM 84 86.5 91.5 96.5 101.5 106.5


Height -Standard 160-167.5cm (5' 3"-5'6")
Formal/casual trousers and Jeans are offered in three inside leg lengths:
Short - 76cm ( 30 inches )
Regular - 81.5cm ( 32 inches )
Long- 86.5cm (34 inches )

 

Petite size table (US) indicating single sizing (0-10)

  0 2 4 6 8 10
Bust Inches 30 ¼ 31 ¼ 32 ¼ 34 ¼ 36 ¼ 38 ¼
CM 77 79.5 82 87 92 97
Waist Inches 23 ¼ 24 ¼ 25 ¼ 27 ¼ 29 31
CM 59 61.5 64 69 74 79
Hip Inches 33 34 36 38 40 42
CM 81.5 84 86.5 91.5 96.5 101.5


The Miss Selfridge Petites range is designed for women 5' 3" (160cm) and under in height.

Petites formal and casual trousers have an inside leg measurement of 29 inches (73.5cm)

As a general guide line the Petite Range is proportioned with the adjustments as detailed below. However, these may vary slightly depending on ease allowance and styling.

1. Petites short dress shortened by 3cm (1.2 inches)
2. Petites long dress shortened by 5cm (2 inches)

3. Petites full sleeve length shortened by 2cm (0.75 inches)
4. Petites half and short sleeve length shortened by 0.5cm (0.2 inches)
5. Petites short coats and tops shortened by 3cm (1.2 inches)
6. Petites long coat shortened by 5cm (1.2 inches)
7. Petites short skirt shortened by 2cm (0.75 inches)
8.Petites long skirt shortened by 2cm (1.2 inches)
9. Petites trouser rise shortened by 1cm (0.5 inches)
10. Petites trouser inside leg shortened by 2.5 cm (1 inch)

 

Denim Size Guide (US)

Size 0 2 4 6 8 10 12
Waist (inches)
24 25 26 28 30 32 34
Short Length (inches)
30 30 30 30 30 30 30
Regular Length
(inches)
32 32 32 32 32 32 32
Long Length
(inches)
34 34 34 34 34 34 34


 

Size Conversion Chart

UK

4

6

8

10

12

14

16

USA

0

2

4

6

8

10

12

Miss S Denim

24

25

26

28

30

32

34

 

Shoe Size Conversion Chart


UK size 3 4 5 6 7 8
European size 36 37 38 39 40 41
USA size 5.5 6.5 7.5 8.5 9.5 10.5

If you have any questions you can check our Frequently Asked Questions to see if you can find what you’re looking for.

Click here to read our FAQs.

Customer Services are available to help with your queries. Click here to 

 

 

 

contact us



 

When customers buy our goods, we want them to be confident that they have been produced under acceptable conditions. That means that the goods must have been produced:
  • Lawfully, through fair and honest dealing

  • Without exploiting the people who made them

  • In decent working conditions

  • Without damaging the environment.

The Arcadia Group Code of Conduct applies to the manufacturer, or any other person involved in supplying goods to our companies.  The code is designed to be fair, achievable and easy to check, and to promote the ongoing development of our suppliers.

The code is based on the International Labour Organisation (ILO) conventions and recommendations, and applies to all brands underneath the Arcadia Group umbrella.

For further information:

Click here to see the Arcadia Group Responsibility Report 2011.

Click here to see the Arcadia Group Code Of Conduct.

Click here to see our ethical policy FAQs.

Click here to see the Arcadia Group Code of Conduct Guidebook.

 

 

References in this Privacy Policy Statement to "we", "us" and "Miss Selfridge" are to Miss Selfridge Retail Limited.

At Miss Selfridge we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our website.

 

What information do we collect?

We ask for your name, telephone number, home address, email address and age for competitions, prize draws or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our website to help us develop and improve it further through online surveys and other requests.

 

What will the data be used for?

Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you.

We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Miss Selfridge. If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:

  • all email messages and email newsletters will contain information on how you can unsubscribe; or
  • send an email to our customer services division on feedback@missselfridge.com writing "unsubscribe" in the subject heading; or
  • call our customer services division - see the Contact Us section; or
  • write to us at: Customer Services, Arcadia Group Limited, Colegrave House, 70 Berners Street, London W1T 3NL.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.

Miss Selfridge Retail Limited is a registered data controller under the Data Protection Act 1998 (the "Act") with licence no. Z1399405. We comply with the standards, procedures and requirements laid down in the Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.

 

What information do we share with others?

We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Miss Selfridge. We will not pass your information on to any other Arcadia Group companies or other third parties for marketing purposes unless you have agreed for us to do so.

One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. We may also disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

 

Cookies

A Cookie is a small data file that is stored by your Web browser on your computer. We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalize your online experience. If you do not accept Cookies you will be unable to use this website. Refer to the Help content of your browser for more information on selecting or deselecting Cookies.

 

Links to Third-Party Sites

In an attempt to provide you with increased value, we may from time to time include third party links on our Website. These linked sites have separate and independent privacy policies. We encourage you to review those policies when you visit those sites. This Privacy Policy Statement only covers our Website and does not cover any other website. We therefore have no responsibility or liability for the content and activities of these linked sites.

 

Privacy of Children on Our Website

Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14.

 

Sale of assets

In the unlikely event that Miss Selfridge or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

 

This website uses cookies to collect information. Cookies are small files of letters and numbers that are downloaded onto your computer or mobile or other handheld device when you access certain websites.  Cookies allow a website to recognise a user’s device and help your browser navigate through the website by allowing you to log in automatically or remembering settings you selected during earlier visits (among other functions).  Cookies do not harm your computer.  If you would like to learn more about cookies in general you can visit www.allaboutcookies.org

Cookies help us to provide you with a good experience when you browse this website and allow you to make full use of the online shopping and personalised features available on this website.  We do not use cookies to collect or record information such as your name, address or payment details.

We use cookies on this website for the following main purposes:

·   for technical purposes essential for the operation of this website, such as keeping track of your current shopping session and enabling you to proceed to checkout and pay for products;

·   to distinguish you from other users of this website, so we can personalise your shopping experience by making this website and the advertising displayed on it more relevant to your interests and so we can remember choices you make (such as your user name, language or the country you are in) when you return to visit this website;

·   to collect statistical information about how visitors use this website, so we can improve the way this website works and measure the success of competitions and campaigns; and

·   to enable us to fulfil our contractual obligations to third parties, for example to pay a partner if you have made a purchase on this website by following a link from their website.  

Most web browsers automatically accept cookies.  Unless you have adjusted your browser settings so that it will refuse cookies, cookies will be set when you access this website.  By using and browsing this website, you consent to cookies being used in accordance with this Cookie Policy.  If you do not consent, you must either disable cookies or refrain from using this website.  Please go to How To Manage Cookies for information on how to manage and disable cookies.

 

Below is a list of the main cookies that are set by us when you access this website and a description of what we use them for:

Cookie name

Cookie purpose

userCountry, userCurrencySymbol, user Explicit, userLangId, userLanguage, userPreferredUrl, userprefs, userSalesCatalogId, userStoreId, viewed, WC_ACTIVE_POINTER, WC_AUTHENTICATION, WC_PERSISTENT, WC_SESSION_ESTABLISHED, WC_USERACTIVITY, SessionExists, ShowAlert, arc-33056-recently-viewed, JSESSIONID, mdr_browser

These cookies remember your preferences from previous visits, allow you to add to basket and store your shopping basket. The website wouldn't work for you without them.

_utma, _utmb, _utmc, _utmz

These cookies enable Google Analytics software. It helps us take and analyse visitor information such as browser usage and new visitor numbers. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant.
The data stored by these cookies never shows personal details from which your individual identity can be established.

_#env, _#lps, _#sess, _#srchist, _#tsa, _#uid, _#vdf

We work with DC Storm to help make our marketing campaigns more relevant. DC Storm cookies are used to help us see which marketing campaigns you click on and interact with. The data taken does not contain personal details from which your individual identity can be established.

_qsst, _qst, _qubitTracker cookies, _qPageNum_*name of brand*

These cookies enable Qubit analytics software. This software helps us take and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant. The data stored by these cookies never shows personal details from which your individual identity can be established.

peerius_ct, peerius_rid, peerius_sess, peerius_user

These cookies enable Peerius software. This software allows us to make recommendations of products that we think might be of interest to you, based on what you and other visitors have viewed

s_cc, s_sq, s_vi

These cookies enable SiteCatalyst analytics software, supplied by Adobe. This software helps us take and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant.

s_campaign, s_ev20, _#tsa

These cookies show us how you found our website and which website you came from. This helps us know which of our online marketing channels is most effective. They also allow us to reward some external websites for directing you to us.



 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Flash cookies

We may display video content on missselfridge.com using Adobe Flash Player.  Adobe uses Flash cookies to improve your experience as a user.  If you wish to disable or delete a Flash cookie, please visit Adobe Flashplayer Security Settings.  Please bear in mind that if you disable Flash cookies you will be unable to access certain content on our website which uses Adobe Flash Player, such as videos.

Some cookies may be set by third parties when you visit this website.  These third parties may be suppliers who partner with us to deliver our website, companies that participate with us in affiliate marketing programmes and other third parties.  These cookies are controlled by the third parties, so please check the third-party websites for more information about these cookies and how to manage them.   These third party cookies do not collect personal data from which the third party would be able to identify individual customers.

Some of our third party partners that may set cookies on this website include:

Business partner

Cookie purpose

Struq

Struq uses cookies to provide you with personalised adverts when you visit other selected websites. We would like to continue to display content that's relevant to you; however, you can choose to opt out of this type of advertising permanently by visiting http://www.struq.com/consumer-opt-out/index.php.
Please note though, that if you delete your cookies too, we'll no longer know that you've opted out, so the banners from Struq will reappear when you visit other selected websites.

Criteo

Criteo uses cookies to provide you with personalised adverts when you visit other selected websites. We would like to continue to display content that's relevant to you; however, you can choose to opt out of this type of advertising permanently by visiting
http://www.criteo.com/us/privacy-policy
Please note though, that if you delete your cookies too, we'll no longer know that you've opted out, so the banners from Struq will reappear when you visit other selected websites.

ecustomeropinions.com

In order to provide you with a better service, occasionally we'll ask if you'd like to complete a survey. This cookie's sole purpose is to remember if we've asked you to do so recently, and it contains no personal information.

Awin1, Commission Junction, Linkshare, Zanox

These cookies are only set if you get to the confirmation page after checkout. It is used to track whether we then owe any money as a commission to a site (affiliate) which has referred business to us.



 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Social buttons

If you 'share' missselfridge.com content with friends through social networks – such as Facebook, Google and Twitter - you may be sent cookies from these third party websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Flash cookies

We may display video content on missselfridge.com using Adobe Flash Player.  Adobe uses Flash cookies to improve your experience as a user.  If you wish to disable or delete a Flash cookie, please visit Adobe Flashplayer Security Settings.  Please bear in mind that if you disable Flash cookies you will be unable to access certain content on our website which uses Adobe Flash Player, such as videos.

You can enable or disable cookies by changing your website browser settings to accept or reject cookies as required.  How to do this will depend on the browser you use.  We have provided further information below on how to check which browser you use and how to manage cookies.  Please bear in mind that if cookies are not enabled on your computer, your activities will be restricted to browsing this website and you will not be able to add products to your shopping bag and buy them.

Checking which browser you use

If you are using a PC - go to 'Help' and select the 'About' option
If you are using a Mac - click on the Apple menu within the browser and select the 'About' option

Once you know which brower you are using, follow the instructions below to check if you have cookies enabled on your computer:

Checking cookies - PCs

 

Microsoft Internet Explorer 6,7,8

- Go to 'Tools' at the top of your browser window. Select 'Internet options'. Click on the 'Privacy' tab

- Ensure that your Privacy level is set to Medium or below to enable cookies

 

Mozilla Firefox

- Go to 'Tools' and select Options

- Click the Privacy icon

- Click on Cookies and choose 'allow sites to set cookies'

 

Google Chrome

- Go to 'Tools' and select Options

- Click 'Under the Hood'  and select the 'Content settings' button within the 'Privacy' section

- Choose 'Allow local data to be set'

 

 

Checking cookies – Macs

Safari on OSX

- Click 'Safari' and select 'Preferences'  

- Click 'Security' then 'Accept cookies'

 

Mozilla and Netscape on OSX

- Click on 'Mozilla' or 'Netscape' and select 'Preferences'

- Find ‘Cookies’ under 'Privacy & Security'

- Select 'Enable cookies for the originating web site only'

 

Microsoft Internet Explorer on OSX

- Click 'Explorer' and select 'Preferences'

- Find 'Cookies' under ‘Receiving Files’

- Select 'Never Ask'  

 

Opera

- Click 'Menu' and select 'Settings'

- Select 'Preferences' and then 'Advanced'  

- Select 'Accept cookies'

 

If you are not happy with the way that we use cookies then you should delete missselfridge.com cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, "Private Browsing" in Firefox and Safari etc.)